Refund policy
Returns and Exchanges
At Varsity Social, we want you to love your purchase as much as we loved creating it!
Custom & Personalized Items
Because custom items are created specifically for you, personalized products are generally final sale.
This includes items featuring custom names, schools, mascots, lettering, colors, or designs selected by the customer.
Please double-check all personalization details before submitting your order.
Ready-to-Ship Items
Eligible non-custom items may be returned or exchanged within 14 days of delivery/pickup.
To qualify:
- Items must be unworn and unwashed
- Original tags must remain attached, if applicable.
- Items must be in their original condition
Customers are responsible for return shipping unless the return is due to an error by Varsity Social.
Damaged or Incorrect Orders
We take pride in every piece we create!
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and photos of the issue.
We'll review the situation and work towards an appropriate resolution.
Important: Final-Sale terms do not limit any rights customers may have under applicable consumer protection laws.